Contact information
CONTACT INFORMATION
The Nature Aroma is a wholesale and B2B supplier. For questions regarding wholesale accounts, orders, shipping, products, returns, claims, or general business inquiries, please contact us using the official contact information provided below.
BUSINESS HOURS
Monday through Friday
9:00 AM to 5:00 PM Eastern Time
We are closed on weekends and major holidays.
CUSTOMER SERVICE
For all order-related questions, please contact us by email and include your order number, company name, full name, and a clear description of your request.
Email: info@thehomeoffragrances.com
Business Address: 9000 NW 106th St, Medley, Florida, 33178
Phone: 786-535-4959
ORDER SUPPORT
For faster assistance, please include the following information when contacting us:
Order number
Company name
Full name
Email address used at checkout
Photos, if the issue involves damaged, defective, missing, or incorrect items
A clear description of the issue
CLAIMS AND ORDER ISSUES
Claims for damaged, defective, missing, or incorrect items must be submitted within the claim period stated in our Return and Refund Policy and Shipping Policy.
Incomplete claims or claims submitted outside the required time period may not be eligible for review.
WHOLESALE ACCOUNT SUPPORT
For wholesale account access, pricing access, login issues, or B2B account questions, please contact us using the email listed above.
Wholesale access may be approved, denied, suspended, or restricted at our discretion according to our Terms of Service and wholesale policies.
RESPONSE TIME
We make reasonable efforts to respond to business inquiries within 1 to 3 business days during regular business hours.
Response times may vary during holidays, high order volume, product launches, trade shows, or peak seasons.
OFFICIAL COMMUNICATION
For documentation and order protection, all order issues, shipping claims, return requests, damaged item claims, missing item claims, account questions, and payment concerns should be submitted in writing through our official contact channels.
Messages sent through social media, third-party platforms, marketplace messages, or unofficial channels may not be monitored for order support and may not be accepted as formal notice of a claim.
PAYMENT DISPUTES
Before initiating a payment dispute or chargeback, buyers agree to contact The Nature Aroma directly so we may review and attempt to resolve the issue.
Failure to contact us before filing a payment dispute may delay resolution and may result in account review, suspension, or restriction of wholesale access, as stated in our Terms of Service.
CONTACT UPDATES
The Nature Aroma may update its contact information at any time by posting the updated information on this website.
Customers are responsible for using the most current contact information provided on our website.